Return & Exchange Policy
All retail cannabis purchases are considered a final sale. However, Cannabis Express may offer a refund or exchange under one of the following circumstances:
- If an accessory product arrives damaged and/or has a complete failure.
- If you were shipped an incorrect product, or if an item is missing from your shipment.
- If you have submitted a complaint via the Product Feedback Form and, based on investigation of the complaint, the licensed producer has provided Cannabis Express with approval to issue a refund.
In any of the qualifying circumstances listed above, the refund or exchange must be completed within 48 hours of the original purchase.